Technical Support Staff

Qualification:

• Bachelor's Degree in Information Technology, Computer Science, Computer Technology
• At least 6 months work experience in network troubleshooting
• Job Summary:

Responsible for the troubleshooting, configuration, implementation and maintenance of various IT infrastructures in department as well performs on-site and remote technical support across all branches.

Specific Responsibilities:

• Configures and troubleshoots email, printers and their associated operating system and software;
• Checks CCTV functionalities and deficiencies among branches and CSSO;
• Solves branch software problems through remote control;
• Provides technical support for network printers problem;
• Replaces hardware parts as required;
• Facilitates staff over the telephone to resolve issues regarding the branch's CCTV and alarm;
• Provides support for physical network connection at the branch;