Technical Support Supervisor for Toronto Zoo

Elevate technology support as the Technical Support Supervisor at Toronto Zoo. Guide IT operations while fostering a culture of excellence in customer service and conservation.
This full-time position involves overseeing all on-site service desk functions and ensuring timely resolution of IT incidents. The role includes monitoring performance metrics and enhancing support services to align with the strategic conservation goals of the Zoo. You will collaborate with staff across departments to enhance technology solutions.
Key Responsibilities:
• Lead technical support and customer service initiatives
• Ensure timely logging and resolution of service incidents
• Manage service desk metrics and propose service improvements
• Handle high-impact technical escalations efficiently
• Conduct technology rollouts and maintenance support
Requirements:
• Minimum two years in a supervisory service desk role
• Educational background in IT or equivalent
• Hands-on exp...