Technical Support Systems Administrator Role

Join Mercury Filmworks as a Technical Support Systems Administrator in Ottawa, where you'll empower creativity through effective IT solutions. This on-site position combines problem-solving with user support to elevate the production environment.

As a pivotal part of the IT team, you'll assist production and corporate staff with their day-to-day technical needs. Your duties include troubleshooting hardware and software issues, managing workstations, and maintaining system documentation. Ideally suited for someone who thrives in dynamic settings, this role fosters both technical and interpersonal skills.

Key Responsibilities:
• Provide on-site and remote technical support via the IT system
• Diagnose and resolve hardware, software, and networking issues
• Maintain and configure workstations, laptops, and peripheral devices
• Support onboarding processes and manage user account access
• Contribute to IT documentation and enforce sec...