Technical Support Team Lead

OVERALL PURPOSE

We are looking for a committed Technical Support Team Lead who will have a pivotal role in supporting the Technical Operations Manager to guarantee the seamless functioning of the Technical Operations Department. This involves supervising the Technical Support Team, offering guidance to other departmental Team Leaders, and directly addressing technical issues. The position demands a combination of technical proficiency, managerial acumen, and exceptional communication skills to facilitate collaboration across departments and with stakeholders. As the Technical Support Team Lead, you will be accountable for empowering our team to deliver a first class customer experience through dependable, effective, and efficient tools and support.

RESPONSIBILITIES


+ IT Support: Manage the daily flow of technical support tickets, ensuring prompt and effective responses. Act as a 'Player-Coach' by handling complex escalations while guiding team members thro...