Technical Support Team Lead

SoftConstruct

Full-time city of johannesburg metropolitan municipality, gauteng Customer Service

Posted:

June 03, 2026

Location:

city of johannesburg metropolitan municipality, gauteng, South-Africa

Job Description

Are you GAME to JOIN US and be our new Technical Support Team Lead?  
SoftConstruct is on a search for a new player to join our team.  
Job responsibilities Manage and optimize the technical support lifecycle across all African regional hubs, ensuring incidents are resolved within defined SLAs 
Serve as the primary technical bridge between local teams and HQ. Ensure that technical updates, security protocols, and infrastructure changes from HQ are effectively implemented and understood at the regional level 
Lead the resolution of critical production incidents, serving as an escalation point for complex technical issues affecting platform availability or user experience 
Develop and maintain a centralized repository of technical documentation, troubleshooting guides, and Standard Operating Procedures (SOPs) to foster consistency across regions 
Monitor regional IT health, including server uptime, netw...
                

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Job Overview

Job Type: Full-time

Location: city of johannesburg metropolitan municipality, South-Africa

Posted: June 03, 2026

Deadline: July 13, 2026