Technical Support Team Lead (Cross Referencing)

Technical Support Team Lead (Cross Referencing)

We are seeking an experienced Technical Support Team Lead (Cross-Referencing) to manage and develop two specialist teams supporting cross‑referencing and BOM (Bill of Materials) activities. This role ensures efficient operations, strong process governance, and high‑quality service delivery while driving continuous improvement and productivity.

Location: Mutiara Damansara, PJ

Key Responsibilities

• Lead and optimize resources across cross‑referencing and BOM support teams to meet market demand
• Ensure adherence to processes, KPIs, and service standards, driving continuous improvement
• Set short‑ and long‑term departmental objectives and initiatives
• Monitor performance, coach team members, and motivate high achievement
• Improve workflows, reporting, and database management (SharePoint)
• Coordinate supplier product training and collaborate with Produc...