Technical Support Team Leader

Tech Support Team Leader

Location:

Cape Town, South Africa

Job Type:

Full-Time | On-site

About the Role:

Our client is seeking a highly skilled and motivated Tech Support Team Leader to oversee and manage a team of technical support specialists. The successful candidate will ensure the delivery of exceptional technical assistance to clients, maintain high service standards, and drive continuous improvement within the support function.

Key Responsibilities:

• Team Leadership & Management:
  • Lead, mentor, and develop a team of technical support agents.
  • Conduct regular performance reviews and provide coaching for skill enhancement.
  • Manage team schedules, attendance, and workload distribution.
• Technical Support Oversight:
  • Ensure timely resolution of technical issues and escalations.
  • Monitor ticket queues and prioritize tasks to meet SLAs.
  • Maintai...