Technical Support Technician

Description

The Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities

Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments

Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)