Technical Support (Telecoms) - 1st Line

We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you’ll have the chance to develop your skills and progress into more advanced technical roles.

Key Responsibilities

• Be the first point of contact for inbound technical support via phone and ticketing system
• Log and triage support tickets, capturing all relevant details
• Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
• Escalate more complex problems to 2nd Li...