Technical Support

A. GENERAL FUNCTION

• Manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

B. DUTIES AND RESPONSIBILITIES

First Line Support

1. Install and configure new phone, iPad, laptops, desktops, and peripherals like printers and scanners.
2. Resolve common issues such as password resets, software errors, and hardware malfunctions.
3. Provides in-depth first line support via remote, email, phone, and onsite and work-from-home end-users.
4. Perform routine software and security patches.
5. Collect and distribute the iPad to Operations team and report any damage or issues to senior personnel. Ensure all iPads were charge for the next shift.
6. Assist end-user with basic network connectivity issues and cabling
7. Maintain logs of repairs, troubleshooting steps, and create how-to guides for u...