Technical Support Trainee

**Division Link:** Constellation Data Labs ( Act as the primary point of contact for customer inquiries, delivering timely and professional support.* Troubleshoot technical issues and guide customers through resolution steps; escalate complex cases when necessary.* Conduct research and analysis within our data platforms to support issue resolution.* Provide clear, accurate, and thorough responses to customer questions—both verbally and in writing.* Manage support and feature requests using our integrated support system.* Collaborate with the MLS data compliance and R&D teams to resolve issues and implement solutions.**Required Competencies:*** Understanding of API concepts and experience using tools like Postman.* Strong written and verbal communication skills with a friendly and professional tone.* Excellent problem-solving skills and ability to stay composed under pressure.* High attention to detail and commitment to accuracy in administrative tasks.* Proficiency with CRM systems and...