Technical WMS Support Specialist

Responsibilities:

Deep-Dive Support: · Resolve complex support tickets by investigating the root cause, not just the symptoms.

System Architecture: · Prepare and configure our WMS environments for new customer onboardings.

Technical Debugging: · Comb through logs, analyze data flows, and speak XML and JSON to identify where a process stalled.

The Bridge to Development: · Translate customer issues into clear technical tasks for our developers. You’ll also be responsible for testing and retesting finished tasks (QA/MR reviews) to ensure they meet our standards.

Knowledge Growth: · Help build and improve our Customer Help Center to empower users and reduce repetitive queries.

Requirements:

Read and interpret XML, JSON, and API structures.

Solid understanding of how orders, shipments, and online payments interact wi...