Technical Writer

Mexico City, Mexico- DOP- *********Job Description**:**Position Summary**:**Primary skills required**:- Knowledge and troubleshooting experience of** **Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app**Core Responsibilities**:- Support customer with downtime, manage incidents, perform periodic updates on customer devices- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals- Build custom reports- Perform on-site and remote health checks- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
**Requirements**:- Excellent communica...