Technical/Customer Service Representative

• Manages incoming calls and customer service inquiries.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Takes ownership of customer issues reported and see problems through to resolution.
• Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues.
• Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provides prompt and accurate feedback to customers
• Ensures proper recording and closure of all issues
• Performs field works, if necessary, to assist clients in terms of service downtime and technical concerns.

Qualifications:

• Fresh graduates of BS I...