Technical/Software Support - Booking System | Onsite

Software Support Consultant

Job Description:

Technical Investigation & Resolution:

• Take full ownership of assigned support tickets from initial query through to resolution.
• Conduct structured investigations into booking discrepancies, rate/availability sync issues, channel manager problems, and payment failures.
• Identify the root cause of issues, not just the symptoms, and escalate with clear, documented findings.
• Maintain meticulous, audit-ready notes for all tickets.

Booking & Financial Integrity:

• Process cancellations, modifications, and refunds with a high degree of accuracy.
• Investigate and resolve discrepancies between booking records and payment data.
• Liaise effectively with payment gateways and finance teams to resolve financial queries.

B2B Relationship Management:

• Provide commercially aware support to our B2B operators, un...