Technician Photocopy Machine

Technician Photocopy Machine

Job description

1. Be No. 1 for Customer Satisfaction (CS) within the industry by providing Best-in-Class service that meet & exceed Customer expectations.

2. Carry out repairs and servicing of black & white, color graphics printing machines, enabler hardware and software at Customer's premises and services to the highest standards.

3. Achieve 2-hour Customer's EM response time.

4. Plan and execute Preventive Maintenance for customers under care to maximize machine uptime.

5. Ensure first-time-fix. Do it right the first time.

6. Ensure total Customer Satisfaction through ongoing knowledge acquisition and improve the technical competencies.

7. Provide field operations support to internal and external customers in accordance to the terms of the customer contract and Service Level Agreements (SLA).

8. Write accurate professional reports actin...