Technology Infrastructure Engineer

Job Description

Role: Technology Infrastructure Engineer
Location: Bury, Greater Manchester

Operational Support & Incident Management

• Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
• Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
• Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.

Infrastructure Administration

• Perform day-to-day server administration tasks across the infrastructure estate.
• Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
• Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
• Support server and storage hardware platfo...