Technology Operations Lead

About the Company
Davidson is partnering with a large, purpose-led organisation undergoing significant change and growth. This is a contract opportunity supporting a busy technology function where operational excellence, reliability and stakeholder confidence are key.

About the Role
The Technology Operations Lead will oversee day-to-day technology operations to ensure a high-quality, reliable service across the business. Reporting into senior leadership, this role will own operational rhythm and outcomes across:

• Daily IT operations across core systems, cloud platforms, networks and end-user environments
• Incident leadership as the escalation point for critical outages, driving swift restoration and prevention
• Vendor and service provider management, ensuring performance against SLAs and commercial outcomes
• IT Service Management (ITSM) uplift and optimisation (including processes, go...