Technology Solutions Manager, IITS

Responsibilities
The incumbent will provide frontline support for a wide range of user-centric services, including monitoring incidents, change requests, and problem escalation. He/She will offer IT support related to client hardware, applications, and software licensing to ensure that user business needs are met effectively.
The Incumbent Will

• This position is for Office of Integrated Information Technology Services (IITS).
• Assist the Head of Technology Help Centre in overseeing daily operations of the Help Centre. Ensure cases reported are followed-up and resolved within the service level agreement and in accordance to ITIL IT Service Management framework.
• Oversee the monitoring and allocation of dedicated support resources for the university's senior management, and provide direct support to ensure their operational requirements are met.
• Play a key role in managing the university's centralization project f...