Technology Support III

Job Responsibilities

• Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
• Execute policies and procedures that ensure operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Drive incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Participate in the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience.
• Investigate and resolve data-related incidents, including quality issues, performance ...