Technology Support III

Responsibilities

• Oversee the end‑to‑end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
• Execute policies and procedures that ensure operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Drive incident, problem, and change management in support of full‑stack technology systems, applications, or infrastructure.
• Participate the design, deployment, and optimization of AWS‑based infrastructure, leveraging cloud‑native solutions for scalability and resilience.
• Investigate and resolve data‑related incidents, including quality issues, performance problems, and ...