Technology Support Specialist - The Philippines

Position Summary:

We are seeking a skilled and motivated Technology Support Specialist to join our team. The Technology Support Specialist will be responsible for providing technical support to both patients and internal staff. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries.
• Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues.
• Assist with system updates, patches, and maintenance tasks to ensure system reliability and security.
• Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up.
• Provide user training and guidance on best prac...