Técnico de Calidad GPE III

Aptiv

Full time Guadalupe, Nuevo Leon Other Production Occupations

Posted:

March 03, 2026

Location:

Guadalupe, Nuevo Leon, Mexico

Job Description

Position Summary (Responsibility): The Quality Customer Care Technician has the responsibility to execute customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.
General Functions 
Ensure customer satisfaction process
Ensure customer KPI's performance.
Ensure customer complaint response on customer portals for all WFCC and CSE reports
Ensure customer specific requirements and communication to plant
Any other work activity related to your position
Flow 5 / Mass production: Ensure customer satisfaction process.
Quality Alerts implementation.
Implement ICA (Interim Containment Action).
Analysis of part returned due a Warranty issue.
Prepare a Customer Presentations for quality Issues.
Ensure temporary measures are eliminated once pr...
                

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Job Overview

Job Type: Full time

Location: Guadalupe, Mexico

Posted: March 03, 2026

Deadline: April 12, 2026