Tele Collections Team Lead – MC Loans

The Tele Collections Team Leader for Motorcycle (MC) Loans is responsible for leading a team of tele-collection agents handling overdue MC loan accounts. The role ensures timely recovery of receivables, achievement of collection targets, and adherence to company policies and compliance standards. The position also focuses on coaching agents, improving performance, and optimizing collection strategies for MC loan portfolios.

Key Responsibilities:

• Lead and supervise a team of tele-collections agents handling MC loan accounts
• Ensure daily, weekly, and monthly collection targets are met
• Monitor team performance and provide coaching, mentoring, and corrective feedback
• Handle escalated or difficult customer accounts and negotiation cases
• Develop and implement strategies to improve recovery rates for MC loans
• Track and analyze portfolio performance and collection trends
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