Telecom Incident Manager

Incident Manager at NOC

Job Summary

NOC Incident Manager will lead a team with the target to ensure that activities within the GNOC scope are executed, followed up and done accordingly to SLA and KPI’s. The Incident Manager will drive and secure all activities are performed on an adequate and timely basis for the different Stakeholders.

The Incident Manager plays a critical role in maintaining network availability, service quality, and customer satisfaction. Their primary responsibility is to manage the lifecycle of incidents that affect telecom services (voice, data, mobile, fiber, core, etc.).

Responsibilities & Tasks

• Major Incident Management (P1/P2)

For high-severity incidents:

Initiate Major Incident process.

Open bridge calls with technical teams.

Engage multi-vendors if needed

Coordinate across:

Core Network team

RAN team

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