Telecom MACD Provisioner- Disconnect Specialist

Job Description

Duties include, but are not limited to, the following :

Process Disconnect Orders within internal system. Review customer’s request for disconnect, create disconnect orders in multiple carrier portals to process request. Ensure all customer’s related orders are reviewed and if needed, also disconnected. Assign to the appropriate departments to complete the disconnect. Follow through with the carrier for completion. Must be able to communicate well both verbally and in writing. Need to understand the urgency of requests and not create delays in processing.

Process assigned orders/requests for disconnection, or changes for AireSpring services within the established intervals. Review workload status daily and update the order logs per order procedures.

Process order/requests using the appropriate systems to submit and follow up on the order/requests. These systems may include but are not limited to the Verizon Portfolio, Bandwidth p...