Telecom OSS Service Assurance Support Engineer

About the Role

We are looking for a skilled
L2 Support Engineer
to join our
Telecom OSS Service Assurance
team in Finland. The role focuses on supporting mission-critical telecom systems, ensuring high availability, incident resolution, and operational stability across OSS platforms. This position requires hands-on experience with
BMC Remedy
,
Java-based applications
, and telecom service assurance environments.

Key Responsibilities

• Provide
  Level 2 support
  for Telecom OSS Service Assurance platforms
• Monitor, troubleshoot, and resolve application and system incidents within SLA
• Work with
  BMC Remedy
  for incident, problem, and change management
• Analyze logs, alarms, and performance metrics to identify root causes
• Support
  Java-based OSS applications
  , including deployments and configuration issues
• Collaborate with L3 teams, developers, and network operations teams for c...