Job Description
Provide basic to advanced configuration and operational support of telecommunications systems.
Assist with day-to-day telecommunications operations, analysis and troubleshooting.
In-depth knowledge of Telecom Billing for retail and bulk customer processes.
Perform billing analysis, invoice review and invoice breakdown.
Work on the allocated tasks and requests based out of the SOPs and can create the SOPs also.
Drive the daily alignment call with customer to update and align the priorities.
Responsible for handling of onboarding and off boarding requests for team members.
Maintain technical and end user documentation regarding process and procedure for all application/domain related activities and services in accordance with the Corporate Telecom strategy.
Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve incidents and changes.
Understanding o...
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