Telecom Technician I

**Job Description**:
As the telecom tech, you will be responsible for phone system administration.
Supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site.Job Responsibilities and Functions
- Primary management of Telecom tickets
- User creation, deletion, and configuration for phone system
- System phone creation
- Phone extension configuration
- Creating and updating call routing documents
- Maintaining telecom inventory documents
- Creating and maintaining call reports
- Configuring users on Calabrio (call recording system)
- Troubleshooting system issues.
Such as but not limited to
a. Call Quality issues.
b. Failed inbound and outbound calls.
c.Failed user login to phone system.
d. Audio issues
e. Faxing issuesRequirements
- University/ College degree (Indispensable)
- Advance English Level
- Learning capacity
- Active listening