Telecommunications Operator

Northern Light Eastern Maine Medical Center

Department: Switchboard

Position is located: Northern Light Eastern Maine Medical Center

Work Type: PRN

Hours Per Week: Variable Hours

Work Schedule: Variable


Summary:


The Telecommunications Operator position is a very fast paced position that requires the screening of calls both internally and externally. During peak times and emergencies, call volumes are increased significantly and the operator may need to answer up to 100 calls per hour. This position functions under direct supervision and established protocols, operates various telecommunications equipment including: Physician Answering Services, Radio Paging System, Fire Alarm Circuits, and other specialized circuits used for answering incoming calls, and monitoring equipment failures and security breaches.

Responsibilities:

PEOPLE 1. Answers the phone appropriately identifying EMMC and themselv...