Telecoms Provisioning & Customer Support Administrator

Overview

A growing telecommunications and technology services provider is seeking a Customer Service / Provisioning Administrator to join its operations team. This role is ideal for someone with strong organisational skills, a customer-focused mindset, and an interest in telecoms services.

The successful candidate will support customers across provisioning, billing queries, and general administration while ensuring internal processes and compliance standards are met.

Key Responsibilities

• Provision telecoms services including landlines, broadband, fibre, and cloud-based licences
• Ensure all internal processes and compliance checks are followed accurately
• Review and validate contracts for accuracy and completeness
• Handle incoming and outgoing customer calls professionally
• Log and manage customer faults relating to telephony, broadband, and cloud services
• Maintain accurate records and file doc...