Telephone Operator

**Additional Information**

**Job Number** 26017193

**Job Category** Rooms & Guest Services Operations

**Location** Four Points by Sheraton Dakar Diamniadio, Diamniadio Sports City, Dakar, Senegal, Senegal,
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**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



**POSITION SUMMARY**



Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a messa...