Telephone Supervisor

A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

**What will I be doing?**

As a Telephone Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephone Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

+ Assist the Front Office Manager with the daily department operations
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Accept and deliver all messages correctly and promptly for both Guests and management
+ Ensure all wake up calls take place at the correct time
+ Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offering...