Telephony Services Senior Service Manager

Transform healthcare operations as the Senior Service Manager for Telephony and Governance at McKesson. Lead the charge on service performance and governance enhancements.

In this strategic role, you will oversee the Contact Center Technology Services' operational framework. You will be responsible for SLA adherence, performance reporting, and ensuring a seamless telephony experience for all users. Your expertise in governance and analytics will be instrumental in planning transitions for legacy systems while enhancing overall service delivery.

Key Responsibilities:
• Develop and maintain effective governance frameworks
• Lead SLA and service performance monitoring
• Create comprehensive performance reports for executive teams
• Ensure consistent engagement with business units for service delivery
• Utilize AI-enabled analytics for enhanced reporting capabilities

Requirements:
• Minimum of 10 years in service ma...