Telephony System Analyst with Genesys Expertise

Join Intact as a Telephony System Analyst, focusing on Genesys solutions in a hybrid work environment. Your skills will facilitate seamless technology operations and user support.

In this role, you’ll serve as a technical advisor, working closely with users to identify needs in contact center solutions, particularly Genesys Cloud systems. You are expected to develop process documentation and assist in training others, while maintaining strong collaborative relationships across departments. Your initiative will help drive change and support goals across the organization.

Key Responsibilities:
• Provide technical user support and analyze needs
• Manage telephony systems, focusing on Genesys Cloud
• Utilize incident management tools for request tracking
• Write process documentation for user efficiency
• Participate in team training and skill transfers

Requirements:
• Relevant university degree or college diploma