Telesales & Client Engagement Associate (Inbound & Outbound)

Fuller Impact is a sustainability-focused startup based in Kuala Lumpur, Malaysia. The company is dedicated to providing holistic Environmental, Social, and Governance (ESG) and sustainability solutions for enterprises. Fuller Impact operates through two key entities:

• Fuller Academy: Empowering individuals and businesses with indispensable knowledge and skills, fostering the seamless integration of sustainable practices.
• Fuller Solutions: Offering enterprise solutions to craft and implement effective ESG strategies.

Key Responsibilities:

• Handle inbound and outbound calls and online inquiries from SMEs, mid-tier companies, and corporate clients interested in our sustainability training and services
• Actively follow up with leads to drive conversions and secure registrations or sales
• Identify client needs during calls and recommend suitable solutions, including cross-sell and upsell opport...