Telesales Officer (Outsource role)

Role : Telesales Officer
Location : Jafza / Dubai

Role Purpose:

Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team,
• Enhance ENR / Takaful sales, card activation rates, control customer attrition,
• Ensure minimum requirement of calls are made,
• Ensure compliance with bank policies and procedures,
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team...