Telesales Supervisor

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Telesales Supervisor to join our growing company.

Job Responsibilities:

• Lead, supervise, and develop a telesales team responsible for generating qualified insurance quote transfers.
• Drive daily and weekly performance against KPIs including call volume, contact rate, transfer rate, and qualified leads.
• Coach agents on call flow, objection handling, qualifying questions, and transfer execution.
• Monitor calls regularly and provide actionable, real-time feedback.
• Identify performance gaps and implement structured coaching and improvement plans.
• Partner with leadership to...