Telesales Supervisor (Sales and Acquisition)

Job Description: The Business Development Lead for Telesales is responsible for leading a team Specialist and Sr Specialist handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through structured reporting, coaching, and operational alignment ensuring the team meets monthly targets on touchpoints, renewals, upsells, and collections.

Key Responsibilities

Client Retention & Churn Recovery

• Implement and monitor client retention strategies, ensuring accounts are proactively managed before renewal dates.
• Track and support the recovery of churned or at risk accounts, with clear action plans and recovery timelines.
• Identify trends in client loss and coach the team to preempt similar risks in the future.

Revenue & Upsell Performance

• Mon...