Telle calling

The Telecalling Executive will be responsible for handling outbound and inbound calls to interact with customers, promote products/services, generate leads, and resolve queries efficiently.

Key Responsibilities:

• Make outbound calls to potential customers to promote products/services.
• Handle inbound calls and resolve customer queries or complaints.
• Generate leads, follow up, and convert prospects into customers.
• Maintain a database of customer interactions and update CRM records.
• Follow communication scripts and adhere to company policies.
• Achieve daily/weekly/monthly call and conversion targets.
• Coordinate with the sales team for follow-ups and closures.
• Collect feedback from customers to improve service quality.