TELUS Digital Amazon Connect Practice Leader

Lead the Amazon Connect practice at TELUS Digital to drive customer engagement with advanced CCaaS solutions. This hybrid or remote position focuses on contact center transformation and team development.
As a Practice Leader, you will spearhead TELUS Digital’s CCaaS innovation to meet revenue targets and foster partnerships with AWS. Your leadership will ensure the growth of the practice through efficient methodologies that enhance client satisfaction and operational performance. This role emphasizes strategic vision and detailed oversight of the practice.
Key Responsibilities:
• Own P&L for Amazon Connect CCaaS practice
• Develop a scalable practice strategy tailored to market needs
• Establish advanced delivery methodologies for implementations
• Collaborate on marketing strategies to boost visibility
• Nurture a strategic partnership with AWS for growth
Requirements:
• 10+ years in contact center technology experience
• 5+ years in leadership or P&L man...