TELUS Digital Senior Manager, CX & AI

Take charge of customer experience transformation at TELUS Digital as a Senior Manager, Digital CX & AI. Work hybrid or remotely while leading AI-enabled strategies to enhance enterprise interactions.

As a senior leader within TELUS Digital’s Global CX organization, you'll leverage your expertise to deliver cutting-edge solutions. Your responsibilities will include leading technical initiatives and fostering excellent partnerships with clients to drive impactful outcomes. The role requires balancing strategic vision with hands-on technical leadership for successful delivery in complex environments.

Key Responsibilities: • Design AI-driven solutions with collaborative teams • Lead high-performing squads focused on client KPIs • Ensure project delivery excellence and client satisfaction • Provide technical leadership across complex architecture • Mentor and develop teams for growth and accountability

Requirements: • 10+ years in Data & AI or consulting environm...