TELUS Digital Senior Manager, CX & AI

Take charge of customer experience transformation at TELUS Digital as a Senior Manager, Digital CX & AI. Work hybrid or remotely while leading AI-enabled strategies to enhance enterprise interactions.

As a senior leader within TELUS Digital’s Global CX organization, you'll leverage your expertise to deliver cutting-edge solutions. Your responsibilities will include leading technical initiatives and fostering excellent partnerships with clients to drive impactful outcomes. The role requires balancing strategic vision with hands-on technical leadership for successful delivery in complex environments.

Key Responsibilities:
• Design AI-driven solutions with collaborative teams
• Lead high-performing squads focused on client KPIs
• Ensure project delivery excellence and client satisfaction
• Provide technical leadership across complex architecture
• Mentor and develop teams for growth and accountability

Requirements:
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