TEMPORARY CUSTOMER SERVICE REPRESENTATIVE - BACKOFFICE (8 MONTHS MATERNITY COVER)

Purpose of Position:

For our office in Rotterdam, the Netherlands, we are looking for a highly motivated new team member to join our Customer Service Backoffice team! Polyolefins Backoffice E/A is responsible for guaranteeing control and action over all the Purchase Order receipt, and Sales Orders processing and Order Confirmation broadcast to clients. This position will centralize the management of the OCR (Optical Character Recognition) in order entry and its interface with SAP ERP, acting as a knowledgeable user of those tools and troubleshooting in case of bugs and improvement opportunities. The Polyolefins Backoffice E/A must also guarantee the correct storage, communication, and troubleshoot whenever problems prevent orders from being created, carrying out improvements in this part of the process flow, controlling the SLA and acting as a focal point for audit and internal controls. This is a temporary position with an expected duration of eight (8) months.