Temporary Staff, MDEC Client Contact Centre (CliC)

Responsibility
Job Purpose To serve as the frontline representative of MDEC by conducting outbound engagements with stakeholders and managing inbound inquiries across multiple communication channels. The role ensures timely, accurate and professional handling of requests, disseminates information on MDEC initiatives and services, and supports effective stakeholder engagement while maintaining high standards of customer experience.
Duties And Responsibilities
Outbound Stakeholder Engagement
Conduct outbound communications with stakeholders in accordance with assigned initiatives, campaigns or specific operational requirements.
Support the execution of outbound engagement strategies to achieve campaign targets and outreach objectives.
Promote relevant MDEC programmes, initiatives, products or services during outbound interactions where appropriate.
Build stakeholder interest and awareness by effectively communicating the value and benefits of MDEC offerings. <...