Tenancy Support Officer / Swyddog Cymorth Tenantiaeth

The Opportunity

We have an exciting opportunity for a Tenancy Support Officer looking to make a real difference to people’s lives, homes and communities across Wales.

The role will be covering Cardiff and the Vale of Glamorgan in South Wales.

Who are we looking for?

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved, and manage expectations.

We are looking for applicants who have the ability to do what matters for our residents, strong oral and written communication skills, excellent organisational skills, and confidence in decision making.

You will be able to provide an important part of the housing management function and support residents to sustain their tenancies, maximise their inco...