Tenancy Sustainment Officer

Permanent

Full time (37 hours per week)

£34,440pa + £2,000pa essential car user allowance

People first. Homes second. Empathy always.

At bpha, we know that keeping a home isn't always easy. Life happens - and when it does, the right support can make all the difference.

That's where our Tenancy Sustainment Officers come in.

This role is all about people. You'll work closely with customers who are facing complex challenges, helping them stay safe, secure, and supported in their homes. If you're someone who leads with empathy, listens without judgement, and wants to make a real difference every day, this could be the role for you.

What the role is really about

You'll support customers who need a bit more help to manage their tenancy - often because of things like mental health challenges, substance misuse, safeguarding concerns, or other life pressures.

Day to day, you'll:

Build strong, trusting relationships with cus...