Territory Service Quality Assurance Lead for T8

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Quality Assurance Lead oversees all quality assurance activities to ensure exceptional customer experience. This role drives assurance over the delivery of customer promises and meaningful interactions throughout the customer journey. The lead empowers Quality Partners to detect non-compliance, take immediate corrective actions, and pursue process improvements. The lead implements a total quality management (TQM) approach that includes agent handling, people, processes, technology, and products, supporting digital transformation and enhancing proactive and personalized care.

DUTIES AND RESPONSIBILITIES:
 

Quality Planning:

• Develop and implement quality assurance strategies aligned with Globe's objectives ...