The Rec Room Square One - Service Manager

Overview

The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support directly with the location's accountability for the guest experience and profit and loss performance of the venue against budget. The Service Manager is expected to professionally execute all company programs, support the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positiv...