Thread Service Account Manager Benelux - Warehouse Robotics

As a Thread Service Account Manager you will ensure the efficient execution and continuous improvement of maintenance contracts with our clients. Acting as the primary point of contact, you will combine technical understanding, contract management, and business acumen to deliver high-quality service while identifying opportunities for value creation and growth.

Key Responsibilities

Contract Management & Execution

• Ensure the smooth running of maintenance contracts with clients, including contracting, monitoring, reporting, invoicing, compliance, updates, and quotations
• Manage contract lifecycle activities with accuracy and rigor
• Client Interface
• Act as the main point of contact for customers on all contract-related matters (KPIs, performance, invoicing, service quality)
• Build and maintain strong client relationships, ensuring satisfaction and long-term coll...